Reading between the lines, I question if FCA Chrysler has inadvertently admitted the AHRs were made for Cosmetic reasons despite hearing them say comfort to media. 

IF a AHR deployed from a car accident and the manufacturer says it shouldn't be driven until the airbag dash warning is reset do you think an insurance company would pay for a rental car until it's reset?   Now how about a randomly deployed AHR from defect that doesn't trigger the Airbag warning light, would the dealership provide a rental car to drive for months, nope.  But here is the kicker, is it safe to drive? 

The answer may be yes, if defectively deployed that is, lets look at what the letter says.    The question arises to me why not save a lot of money and just make the AHRs safer, without ability to random deploy by just making them already extended?  Makes you wonder, have their been round table discussions about the cosmetics of that idea, surely I am not the first to think of such a blaring argument for public safety.   When I read FCA point to "comfort" more than once I thought why do they keep saying that,  even with the fully extended AHR's the Crash test dummy's look pretty comfortable with their heads so far from the AHRs they couldn't even strike them if deployed. 

Extended Warranty notification we never received.

When Chrysler and I were speaking before Christmas, the spokesperson said they would order me a "fresh one" to replace the deployed drivers side AHR that injured me. The Sr. Attourney title was mentioned so I assume that meant don't call us again, the decisions are final, it didn't start out that way, it started out me believing I would feel I was treated fairly.  I declined not knowing at the time that "fresh one" implied it would be free of defective oil they now acknowledge is causing the random deployments. 

Before we spoke with Chrysler we went to the dealership to ask for a loaner vehicle due to being afraid to drive it and was denied, we were denied a rental car I requested out of fear, as well.  

Claim will be acted upon within 60 days of recipt, is that in addition to the 2-5 months wait for parts? Seems so.

Chrysler denied my request, as well, to replace the potentially defective passenger side AHR with a "fresh one" I learned to mean, absent the oil they admit is causing defective random deployments. My Surgeon stated I should ride in the back seat to avoid another random deployment.